Our policies
Order Confirmation
After ordering online, you will receive an email confirmation containing your order details. We will then attempt to deliver your order from our warehouse in Sydney via Australia Post. Depending on your location within Australia, the delivery time will vary between 2 and 10 business days. In outlying, flood-affected areas or during heat waves, the delivery may take a little longer.
Order Hold / Delay Dispatch
Unfortunately, as our fulfilment systems are automated, we are unable to hold or delay dispatch of orders.
Authority to Leave
By selecting our "Authority To Leave" option, or if you do not select our "Authority To Leave" option but have an authority in place with your local delivery centre giving permission to leave articles at the address you nominate, then you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received.
Cracka Wines, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Cracka Wines from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this "Authority To Leave".
Please note that under certain circumstances Cracka Wines may not be able to leave your delivery as directed under an "Authority To Leave" request. In these instances, your complete order will be delivered to your nearest Australia Post Office for your collection.
No Authority to Leave
Wine deliveries are normally attempted between 9am and 5pm Monday to Friday. Most orders will be delivered to your door, however, in rural or remote areas Australia Post may deliver your wine to the nearest post office or delivery centre for collection. Some larger metro areas may have extended delivery windows of Monday to Friday 8am - 8pm and Saturday 8am - 5pm. The person collecting the must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to Cracka Wines. Once back in our warehouse we can re-deliver your order however there will be a secondary delivery charge incurred.
Quality Guarantee
As our brand name suggests, Wine Collective is all about selling great wines that over-deliver for the price.
To achieve this, every wine listed for sale on Wine Collective goes through a rigorous selection process. Unless we are 100% satisfied with both the quality and value they offer, they don’t make the cut. Typically only about 5% of wines make it through.
While it’s very uncommon, should you ever not be totally satisfied with a wine purchased from Wine Collective then we are more than happy to provide a full refund and/or credit for that purchase.
If you try one bottle and are not satisfied simply let us know within 90 days of buying the wine and we’ll refund you in full (excluding freight costs) for your purchase. If more than one bottle has been consumed from a product purchase it is up to our store's discretion as to whether a refund will be provided.
About this Policy
This policy sets out how TWS Wholesale Pty Ltd trading as our store and its related bodies collects, holds, uses and discloses your personal information.
If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party.
By accessing or using our store services, including the website located at www.yourstore.com.au (our store Website) you agree to the use and disclosure of your personal information in the manner described in this policy. In this policy, "personal information" refers to information or an opinion, whether true or not and whether recorded in a material form or not, about a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
our store and privacy
our store is bound by the Privacy Act 1988 (as amended by the Privacy Ammendment (Private Sector) Act 2000).
What personal information is collected
our store collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.
Personal information collected by our store may include:
- your name,
- address and contact details,
- bank account and credit account details,
- user IDs and passwords,
- the services provided to you,
- records of your communications with our store including communications through agreements, online forms, electronic requests and enquiries, bulletin boards, live-chat, blogs, competition entries, online forums, phone services and other forms of electronic messaging (Communications Services).
How is personal information collected
our store collects personal information in a number of ways, including:
- directly from you when you provide information directly to our store in person, by phone or in writing (whether electronic or otherwise)
- directly from you when you communicate with our store or any other person, including using our store' Communications Services
- from third parties such as:
- our store' related companies;
- resellers of our store' services; and service providers to our store;
- operators of linked or served web sites, applications and advertising on the our store Website;
- from organisations identified or described under the heading "How is personal information disclosed"
How is personal information used
Your personal Information may used for the following purposes:
- to provide the services requested by you
- to manage those services, including to enable customer service and billing
- to research, develop and improve our store' services
- to conduct surveys to determine use and satisfaction with our store' services
- to generate statistics in relation to the our store Website
- to promote and market special offers and other services to you. If you do not want to receive these please let us know by clicking on the "contact us" link at the bottom of this page and advising us that you would like to "opt out". In addition, if we email you we will include a way for you to "opt out" of receiving further emails.
- for purposes connected with the operation of the our store Website
- to personalise the advertising you see when you visit sites within the our store Website
How is personal information disclosed
our store may disclose personal information to individuals and organisations other than our store. The organisations to which we may disclose personal information include:
- our store' related bodies corporate
- the public if you advertise with our store or use publicly available Communications Services
- individuals and organisations that advertise with our store if you submit an enquiry with our store. Depending on your enquiry these may include:
- private advertisers
- operators of Linked Sites. If you do not want our store to disclose your personal information to these individuals and organisations do not submit enquiries
- outsourced service providers who assist our store to provide its services including:
- information technology providers
- marketing and market research advisers
- professional advisers
- resellers of our store services
- organisations involved in a sale/transfer of our store assets, business or shares
- government and regulatory authorities as required by law
How to access your personal information
You may request access your personal Information. If you wish to access your personal information please contact us using the details at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information requested. There is no charge for this service.
What if you don't provide personal information?
If you choose not to provide personal information when requested, our store may not be able to provide you with the full range of our store services.
our store Website, Linked Sites and personal information
When you visit a website or use an application on the our store Website, our store records anonymous information such as IP address, time, date, referring url, pages accessed and documents downloaded, type of browser and operating system. our store also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (typically between 30 and 90 days). Cookies may be used by our store to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the our store Website, measure and analyse usage of the our store Website and for security. Persistent cookies may be used to identify the sites you visit on the our store Website and to personalise the advertising that you see when you make future visits to that site or other sites within the our store Website. You may adjust your Internet browser to disable cookies. If cookies are disabled our store may not be able to provide you with the full range of our store services.
Cookies may collect and store your personal information. This policy applies to personal information collected via cookies. The our store Website may include links to third party web sites, co branded web sites and applications and advertising served to the our store Website by third parties (Linked Sites). Companies who operate Linked Sites may collect personal information through the use of cookies and otherwise. our store does not control and is not responsible for Linked Sites and recommends you read the privacy policy and terms and conditions of Linked Sites before disclosing your personal information.
In order to purchase goods you must provide valid credit card details.
our store uses the Shopify Payments for its online credit card transactions. Shopify Payments processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on our store Website using the Shopify Payments gateway are secured payments, as follows:
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by our store or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Shopify Payments bank-grade data centre, further protecting your credit card data.
- Shopify Payments is an authorised third party processor for all the major Australian banks.
- Shopify Payments at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by our store.